Your privacy is our priority. This document clearly explains how aceplay collects, uses, stores, and protects your personal data as a platform member.
We go beyond mere legal compliance — we set a higher standard in protecting the privacy of every aceplay member.
All data transmitted between your device and aceplay's servers is protected by SSL 256-bit encryption. Stored data is also encrypted using industry-standard AES-256 technology.
AcePlay has never and will never sell your personal data to any third party for marketing or commercial purposes. Your data is used solely to operate the platform's services.
You have full access to review, correct, and request deletion of your personal data at any time through your account settings or by contacting our support team.
We only collect data that is strictly necessary to deliver our services and meet regulatory requirements. No excess data is collected without a clear and legitimate purpose.
AcePlay fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable international data protection standards across our data processing operations.
In the event of any security breach involving your data, aceplay will notify you within the timeframe specified under our incident response procedure.
Important Note: This Privacy Policy describes aceplay's data protection practices and applies to all users of our platform. By using the aceplay platform, you agree to the terms set out in this policy. Please read it carefully and contact us if you have any questions.
AcePlay ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy is designed to provide full clarity on how your personal data is managed from the moment you register until you stop using the platform.
We operate under a strict legal framework, including Malaysia's Personal Data Protection Act 2010 (PDPA). This is more than a formality — it is a genuine agreement between you and us on how your sensitive information is handled responsibly.
This policy applies to all aceplay channels including the website, mobile apps for Android and iOS, and any official communications we conduct with platform members.
AcePlay collects your personal data through several means — directly from you during registration and platform use, and automatically through standard tracking technologies.
Data you provide directly:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth | Identity verification (KYC) |
| Contact Information | Email address, mobile phone number | Account communications, 2FA verification |
| Financial Information | Bank account number, e-wallet information | Deposit and withdrawal processing |
| KYC Documents | Identity card, passport, utility bills | Regulatory compliance |
| Account Information | Username, password (encrypted) | Account access and security |
Data collected automatically:
AcePlay only collects data necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs, or political views.
The personal data collected is used solely for the following purposes:
Marketing-Related: If you chose to receive marketing communications during registration, we will send you information about promotions and new offers. You may withdraw this consent at any time through your account settings.
AcePlay does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain limited circumstances, data may be shared with:
In all data sharing situations, AcePlay ensures that recipient parties are bound by confidentiality and data protection obligations equal to or greater than our own standards.
Your data security is a responsibility we take very seriously. aceplay's security infrastructure is designed with a multi-layered approach:
Data Retention Period: AcePlay retains your personal data for as long as required for service and legal compliance purposes. When an account is closed, data will be retained for the minimum period required by law before being securely deleted.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. We encourage you to use a strong password and enable two-factor authentication for maximum protection.
AcePlay uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Under Malaysia's PDPA and our policy, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you at any time.
Requesting correction of inaccurate or incomplete personal data.
Requesting deletion of your personal data, subject to regulatory requirements.
Objecting to the processing of your data for specific purposes such as direct marketing.
Receiving your data in a structured, machine-readable format.
Requesting restriction of your data processing under certain circumstances.
To exercise any of these rights, contact the aceplay support team via live chat within the platform or by email at the address listed in our contact section. We will process your request within the timeframe required by law.
The aceplay platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that personal data of a child under the age of 18 has been collected without valid consent, we will take immediate steps to delete that data and close the account in question.
If you believe your child may have provided personal data to aceplay, please contact us immediately so we can take appropriate action.
In the course of its operations, AcePlay may transfer your personal data to servers or processing facilities located outside Malaysia. When such transfers occur, AcePlay ensures:
All third-party service providers involved in international data transfers are bound by data processing agreements that require them to protect your data to standards equivalent to this Privacy Policy.
If you have any questions, concerns, or complaints about how aceplay handles your personal data, we encourage you to contact us directly. Our Data Protection Officer team is ready to assist.
We are committed to responding to all privacy-related inquiries within 30 business days of receipt. For more complex cases, we will inform you of an extended timeframe if required.
AcePlay reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Members will be notified of any significant changes via the platform or their registered email before the changes take effect.
Effective Date: Jun 2026 | Version: 2.4 | Continued use of the aceplay platform after the effective date constitutes your acceptance of the updated Privacy Policy.
AcePlay ensures your personal data is always kept secure and handled responsibly. Register today and enjoy a safe, fair, and fun online entertainment experience.